All our vehicles are provided with the manufacturer’s manuals and books. If necessary, our agents will also be able to answer some questions about the operation of the vehicle.
You can choose the model of the vehicle at the time of booking. At Quadis Rent a Car we guarantee the model you have reserved. If for any reason we could not deliver the reserved model, a higher model would be assigned.
It is not possible to choose the color of the vehicle.
Currently it is only possible to rent our vehicles in Barcelona.
If the rented vehicle is not to your liking, you will not be able to return it.
In order to rent a special or luxury vehicle, the driver must have two credit cards in his name.
If you have a breakdown or an accident with the rented vehicle, you must call the roadside assistance telephone number provided in the rental contract.
If you have any questions about the operation of the vehicle, you can consult the user manual provided by the manufacturer. The user manual is located in the glove compartment of the vehicle or contact our office.
If you lose the vehicle key, contact the Quadis Rent a Car office.
Each Quadis Rent a Car office has its own fleet and you will not necessarily be able to rent the same vehicles in all offices.
At the time of returning the vehicle, the deposit must be full, if it is not, an additional charge will be added to the rental amount that is reflected in the general conditions.
You will be able to know the availability of our vehicles through our website by entering the dates of both collection and return.
We currently do not have vehicles equipped with winter tires. However, we do offer snow chains under availability. Please check the price of these and other accessories in the website’s terms and conditions.
When unavailable vehicles appear on the website, it is due to lack of availability on the selected dates and times. Try selecting other dates and times.
At Quadis Rent a Car we have a wide catalog of cars that range from small cars such as VW Polo, medium cars such as VW Golf, SUV type cars such as the Nissan Qashqai and premium cars such as the Audi Q5. We also have a large fleet of minivans with up to 9 seats and commercial vehicles with up to 11 cubic meters of cargo.
If you wish, you can indicate your needs by sending an e-mail to productoras@quadisrentacar.es or by providing your contact information through the contact form on the website.
Currently it is not possible to reserve vehicles at Barcelona airport.
We do not have a shuttle service but we can offer you the possibility of home delivery. See conditions on our advisors.
No, we currently do not have vehicles with a towbar.
All personal data will be stored and will be protected according to Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights. Quadis Rent a Car does not store information related to credit cards
To collect the vehicle, the holder(s) must present their valid driving license.
If you have forgotten any object inside the vehicle, you should contact the office where you delivered the car.
Whether you make the reservation through our website or by phone, you will receive a confirmation email to the email address you have provided.
Yes, it is advisable that you check the state of the vehicle before leaving the Quadis Rent a Car office. If you are not satisfied with the state of the vehicle or any damage is not reflected at checkout, you must inform the staff at the collection office.
In order to modify a reservation, you must contact the collection office and request the change you want, either in dates or in the reserved vehicle. In said office they will inform you if it is possible to make the desired change or not.
No, to be able to modify a reservation you must request it at the collection office.
You may cancel your reservation at no additional cost up to 48 hours before the collection date. After that time, the equivalent of 15% of the total amount of the reservation will be charged.
You must send an email to reservas@quadisrentacar.es indicating your reservation number, contact information and reason for cancellation.
You can make a reservation online through www.quadisrentacar.es or by email reservas@quadisrentacar.es
If you were unable to complete your reservation, please try again after 15 minutes. If the problem persists, contact our advisors by email reservas@quadisrentacar.es or by phone 932 895 315
We recommend that you contact us to reschedule the collection of your vehicle.
Depending on the configuration of your email account, it is likely that the confirmation email has arrived in your spam folder. In case you have not received it, contact us by phone 932 895 315 or email reservas@quadisrentacar.es
It is not necessary to present the printed voucher to pick up a vehicle.
At Quadis Rent a Car we offer you the possibility of reserving extra equipment for the reserved vehicle. We have at your disposal snow chains, baby seats, boosters, GPS navigators, and ski racks.
To reserve extra equipment you must request it by sending an email to reservas@quadisrentacar.es. Our advisors will confirm availability.
At quadis Rent a Car, extras such as snow chains, baby seats, boosters, GPS navigators, and ski racks are free.
Quadis Rent a Car offers vehicle delivery and collection service, prior contracting or request. Check prices and conditions with our advisors.
If you need to leave Spanish territory with the rented car, you must notify Quadis Rent a Car, which will indicate the countries through which you can travel based on the general rental conditions.
No, Quadis Rent a Car only has offices in Spain.
Yes, Quadis Rent a Car vehicles can be boarded on Ferries as long as it is in countries previously authorized by Quadis Rent a Car.
Yes, the rental contract may include up to three drivers.
The cost per day for each additional driver is €6 including taxes.
You cannot purchase additional mileage. If there are excess kilometers, these will always be billed at the end of the rental and the amount will depend on the vehicle and contracted rate.
To request your rental invoice, you must send us an email to administracion@quadisrentacar.es indicating the number of your rental contract.
Yes, you can make the payment at one office and collect it at a different one.
Yes, you can rent the vehicle in the name of a company or legal person
The Rental Agreement is the formal contract between the tenant and the landlord.
The contract number provides access to the contractual conditions.
At Quadis Rent a Car we only accept credit card payments from these operators: VISA, MasterCard or American Express. We do not accept cash payments.
If during the rental of the vehicle a fine or penalty is imposed, they will be borne by the lessee.
No, currently it is mandatory to present a valid credit card in the name of one of the holders of the rental contract.
If the vehicle is lost or stolen, you must notify the Quadis Rent a Car office as soon as possible and file the corresponding theft report.
The amount of the excess will depend on the category of the contracted vehicle. Information on franchises is available in the general rental conditions.
Depending on the model and characteristics of the vehicle, Quadis Rent a Car offers total or partial exemption from liability for damages / losses.
Yes, all Quadis Rent a Car vehicles have compulsory civil liability insurance.
Yes, depending on the model and characteristics of the vehicle, you can contract additional coverage both at the time of making the reservation through the website and at the counter when the vehicle is collected.
Yes, there is the possibility of totally eliminating the excess by contracting the excess elimination insurance. The amount of the insurance will depend on the vehicle hired and the rental period.
The term “FRQ” is used to define the concept of collision deductible.
If you have an accident or collision while renting the vehicle, you should review the general conditions of the policy to find out who bears the cost of the repairs, since it depends on the insurance you have taken out.
The minimum age to rent/drive a Quadis Rent a Car vehicle is 21 years and the holder must have a driving license for at least 2 years
All vehicles in the Quadis Rent a Car fleet are less than 3,500 kg of mma (maximum authorized mass). These vehicles can be driven with a type B driving license.
The only case in which a vehicle can be reserved and paid for in the name of another person is when it is a legal person. If you reserve and pay for a vehicle as a natural person, you must pick it up and drive it yourself.
You can only pick up the vehicle if you have a driving license in physical or digital format, if on the contrary you do not have it, the delivery cannot be made.
In order to rent a vehicle if you do not have a credit card in your name, you must add a second driver with a valid driving license who does have a credit card in your name.
The vehicles are only delivered on presentation of the lessee’s valid driving license. If for any reason you cannot present it, it will not be possible to proceed with the delivery.
Our rates are calculated based on the type of vehicle and total days of rental. Other factors that affect the rate calculation are the season, occupancy or promotional campaigns and discounts.
When you go to pick up the vehicle you must pay a deposit with your credit card. The amount will vary depending on the vehicle and insurance contracted.
The final rental price of the vehicle may vary from the initial estimate, as long as the rental period has changed, the vehicle is returned with damage, lack of fuel, loss or theft of accessories, etc.
You have 1 courtesy hour to return the vehicle. If you return the vehicle later than the agreed time, the rate may be affected.
If you need to modify the duration or conditions of the contract, you must request it in advance at the Quadis Rent a Car office.
Our rates include VAT, Rates and local Taxes. Mileage limited to 2500 km by contract. Compulsory Automobile Insurance and complementary Civil Liability insurance for damages and losses against third parties derived from the use and circulation of the vehicle. Damage insurance with excess for personal damage produced as a result of an accident or theft.
The term “One Way” is used to identify that a vehicle is being returned to a location other than where it was picked up.
In the event that One Way is not authorized and returns the vehicle to a different office, there is a charge for this concept. Consult the contractual conditions.
The term “no show” is used to define that a customer has not shown up to pick up the reserved vehicle.
Yes, a charge equal to 15% of the total amount of the reservation will be applied.
Yes, there is a maximum of 300 km per day with a maximum of 2,500 km per contract.
The Promotional Code gives access to discounts or special rates.
The rental price can be obtained through our website by entering the dates of both collection and return.
At quadis rent a car we offer rentals of up to one year. If you want information, consult our website Flexible Renting section or send us an email to comercial@quadisrentacar.es indicating your contact information.
An unconfirmed estimate or reservation is valid for a maximum of 7 days.
You can check the additional mileage rates in the general rental conditions ‘ANNEX 1’